Fluent Support Pro 2.4.0

2.4.0 (Date: September 15, 2026)
- Added: Advanced Reports suite (Pro) — Ticket Overview, Agent Performance, Product Insight, Business Boxes and Activity reports with date-range filters and comparison charts
- Added: AI Ticket Audit report (Pro) — audit tickets with OpenAI, Gemini or Anthropic and filter results by mood
- Added: Historical Snapshots for Advanced Reports (Pro) — data captured every 6 hours, with a Live / Snapshot comparison selector
- Added: Growth metrics and activity grid in Agent Performance, plus product interaction counts in Product Insight (Pro)
- Added: Google reCAPTCHA (v2 and v3) for the Customer Portal ticket form
- Added: Date range custom field type (Pro) — one field for start and end dates
- Added: Category(Post) filter for Knowledge Base article suggestions (Pro)
- Added: Customer Portal prompts customers to confirm a changed account email via a signed verification link, and merges any unlinked customer record already collecting tickets at that address
- Added: `fluent_support/merging_customer_records` action so add-ons can move their own data when two customer records merge
- Improved: Keyboard-accessible ticket rows and responsive report tables, charts and toolbars
- Improved: Product dropdowns are alphabetized and searchable; fallback agent is now a searchable dropdown
- Improved: Half-hourly background tasks now run through Action Scheduler and reconcile automatically […]

2.3.0 (Date: July 13, 2026)
- Added: MCP (Model Context Protocol) server integration — AI agents can now connect directly to Fluent Support tickets, conversations, and customer data via a standards-based MCP interface; configurable from a new MCP Settings page
- Added: Multi-provider AI support — choose between OpenAI, Gemini, and Anthropic as your AI backend from the new AI Model Setup settings page; provider and model are independently configurable
- Added: FluentCart workflow conditions (Pro) — branch automations on customer purchase history with three new conditions: Customer Purchased Product, Customer Purchased Package (Variation), and Customer Has Active License; enables product-tier routing and SLA enforcement automatically
- Added: Easy Digital Downloads workflow conditions (Pro) — same set of commerce conditions (Purchased Product, Purchased Variation, Has Active License) now available for EDD customers
- Added: Change Priority workflow action (Pro) — set a ticket's priority automatically as a workflow action step
- Added: CLI migration support for Zendesk and HelpScout — import tickets, customers, and conversations via WP-CLI
- Added: Load-more pagination for Previous Conversations sidebar widget
- Added: Remote product search in Workflow commerce conditions — searchable product/variation picker for large catalogs
- Improved: AI response content now renders markdown (bold, lists, code blocks) correctly when inserted into the reply editor […]